Frequently Asked Questions

Product Information

Do you have a size chart?

Yes we do. Here it is.

I cannot find the product I'm looking for. Does this mean you don't stock the item?

Possibly, or it may mean we're temporarily out of stock. Use our contact form and send us an inquiry with as much information about the product as possible and we'll let you know if we stock the item and if it will be available again.

Can you give me any more information on a product?

We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details. If you do need any more info send us an email and we'll do our best to help you out.

Are the pictures shown on the site an accurate representation of the actual product?

We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It's worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.

My Order

Has my order been sent yet?

We understand you want your purchase as soon as possible so we'll email you as soon as it's been dispatched to let you know.

Do you ship orders on weekends and public holidays?

All order received on Weekends and Public Holidays will be shipped out on the first working weekday.

Can I cancel my order?

You can but be quick. Once the order has reached a certain point we will not be able to cancel it.

Can I change or add items to my order?

Unfortunately, once the order has been placed we can't change it before dispatch. Sorry.

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible. Send us an email and we'll sort it out for you.

Payment & Security

Which methods of payments can I use?

Paypal, Visa, Mastercard or via online transfer to Ambank

Is it safe to order online?

Yes. When you input your name, address or credit/debit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted. If you are unsure as to when the SSL security is being applied, check that there is a Padlock icon or Key icon in the grey bar at the base of the page you are reading.

Signing Up & My Account

Do I need to sign up to size? to shop?

Yes, but it's worth your while. By registering your details you won't have to enter the same information every time you order. You can also choose to receive regular email updates on the the early notification of limited edition releases, exclusive styles, rare colourways and an early heads up on when our sale starts.

What's My Account?

Once you have registered you can access your account at anytime by clicking on the My Account link at the top of the page. Here you can change your preferences, update your payment information and address book, track your orders and manage your account password.

I've forgotten my password?

Did you think of your password a bit too quick? No problem. Click on password reminder and we'll send you a new password to your account email address. Don't worry if it's complicated. Once you've logged in you can go to my account and set it to something more memorable.